Privacy Policy

Royal Stone & Tile (“Royal Stone,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information we receive from visitors to royalstonela.com and guests of our Los Angeles showroom at 2303 S Sepulveda Boulevard.

By using this website, contacting our team, or visiting our showroom, you agree to the practices described in this Policy.

We collect the following categories of personal information, consistent with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Identifiers — name, email address, phone number, mailing address.
• Commercial information — project details, slab interests, quote requests.
• Internet activity — IP address, browser type, referring URL, pages viewed, time spent on the site (collected via standard server logs and analytics).
• Inference data — design preferences inferred from your inquiries and browsing.

We do not knowingly collect sensitive personal information, biometric data, or precise geolocation. We do not collect information from children under 16.

We use personal information to:

• Respond to inquiries and prepare project quotes.
• Schedule and conduct showroom visits.
• Manage orders, deliveries, and after-sale support.
• Send occasional updates about new arrivals (only if you opt in).
• Improve the website and our offerings.
• Comply with legal and tax obligations.

We do not sell personal information. We share information only with trusted service providers acting on our behalf — such as our email platform, web hosting provider, and payment processor — under contractual confidentiality obligations.

We may disclose information when required by law, court order, or to protect the rights, property, or safety of Royal Stone, our clients, or others.

If you are a California resident, you have the following rights with respect to your personal information:

• Right to Know — request the categories and specific pieces of personal information we have collected about you in the prior 12 months.
• Right to Delete — request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct — request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing — Royal Stone does not sell or share personal information for cross-context behavioral advertising.
• Right to Limit Sensitive Information Use — we do not collect sensitive personal information.
• Right to Non-Discrimination — we will not discriminate against you for exercising any of these rights.

To submit a request, contact us at rodney@royalstonela.com or call (310) 477-3223. We may need to verify your identity before fulfilling the request. You may also designate an authorized agent to act on your behalf.

California residents under 16 will not have personal information sold or shared without affirmative consent.

California Civil Code § 1798.83 permits California residents to request information regarding our disclosure of personal information to third parties for direct-marketing purposes. Royal Stone does not disclose personal information to third parties for their direct marketing purposes.

Our website uses essential cookies to operate, and may use first- and third-party analytics cookies to understand site usage. You can disable cookies through your browser settings. The site honors the Global Privacy Control (GPC) signal as a valid opt-out of sale or sharing under the CCPA.

We retain personal information only as long as needed to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page; the “Updated” date above will reflect the most recent revision.

Royal Stone & Tile, 2303 S Sepulveda Boulevard, Los Angeles, CA 90064. rodney@royalstonela.com · (310) 477-3223.